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1.Q:Tell me about the shipment? A: We have two ways. First, if you have shipment agent here, you just need pay us the EXW price of the products. And let your agent contact us. They will do everything for you. Second, if you need us to ship for you. You need tell us your port, and we will give you the CIF price and contact the shipment company for you. 2.Q: Tell me about your service? A: First, we have one year warranty and lifelong maintenance. Second, 24 hours hot line for you to call us anytime. Third, if you need, we will send our technicians to your country, no problem, but you need pay the cost. 3.Q: How long will your products last? A: All machines are built with brand new high quality components. So the machines are all in long life-span over years, and less fault problem. Customers can get payback soon and make profits for many years. 4. Q:Do you offer English manual? Can you help with installation? A: Yes English manual for you. And our technicians will guide you online patiently. It's not difficult. Please do not worry. 5. Q:Do you offer after service, even in our country? A: Yes, this is an important support. We guarantee 1year warranty + lifetime technical support. Our technicians can also come to you in person if you need technical help, as long as their expenses are covered. 6. Q:We want different games. Can you do that for me? A: We have rich experience in game industry. We are very glad to help our buyers buy whatever machines they like. It is very easy for us. Service is for free. 7. Q:Do you offer site design services? A: Yes , we have very professional design team. Our designers can make the layout and 3D plan according to your idea and our professional advice. No extra charge. Tell us your plan and site details, CAD drawing is better. Different site has different size, normally one design in 1-7days. 8. Q:Do your company have the certifications that are required for use in our country? A: Our Company is CE certified and SGS audited. If you require any additional qualifications, do tell our sales team, and we will help to get them. 9. Q:Voltage is different in our country. What do we do? A: No worry. We can make it 110V,220V,380V to meet different countries' standard. Our power supply box generally has no problem with 240V 250V. On the other hand, you can purchase the regulator's stable voltage, stablizer, which is calculated according to the power, and the total power of all the machines and other electrical appliances on the site is how big the regulator is.